Who We Are
About This Project
If you have something on your mind and you are not sure whom you can trust, who can listen to you right now, or who can understand you, we are here for you.
Kellimni.com wishes that all individuals are safe, respected, dignified, feel well and realise their goals and potential. The Kellimni.com operational team is here to support you in your journey towards achieving these.
The Kellimni.com team can be contacted through our online Chat, Email, Whatsapp, Messenger, Instagram and Telegram – so feel free to reach our professional team in any way you prefer.
All our services are completely free since we are funded by the Ministry for the Family, Children’s Rights and Social Solidarity. Kellimni.com is a funded project run by the NGO SOS Malta. Sosmalta.org (Link) It is manned by a team of professionally trained operators ready to support you.
Our service is anonymous. If you contact us through our online chat, we will generally not ask for your name or details that can identify you unless we believe that you are at a high risk to yourself or others. If you contact us in any other way, we may receive personal information like your phone number, E-mail address or Facebook/Instagram username.
Our service is confidential. We will not share anything you have told us outside our service boundaries unless we believe you may be a risk to yourself or others.
Sometimes the kellimni.com staff needs to discuss certain cases with other professionals to improve our service. In such cases, Kellimni.com will not disclose your name, details that may identify you, or the date and time when you communicated with us.
If you’d rather not speak to anyone at the moment, we invite you to have a look at the ‘Inform Yourself’ section.
This project aims for all individuals to have the opportunity to voice their concerns, express and realise their rights granted in the United Nations Convention on the Rights of the Child.
Principles on which kellimni.com is based on
- Promoting the United Nations Convention on the Rights of the Child
- Individuality and service-user-centredness
- Non-judgment and discrimination
- Privacy, Anonymity and Confidentiality
- Transparency and Accountability
Promoting the United Nations Convention on the Rights of the Child
The Rights enshrined in the United Nations Convention on the Rights of the Child are to be promoted in all aspects of Kellimni.com, including decision-making, marketing, advocacy and service provision. In particular, Kellimni.com works in a service user centred manner, empowering service users (including children) to actively participate in decision-making and supporting service users (including children) according to their best interests. Specifically, Kellimni.com promotes children’s access to the following articles within the United Nations Convention on the Rights of the Child:
Article 12 – Importance of child’s opinion
Article 13 – Freedom of expression
Article 17 – Access to appropriate information us
Article 19 – Protection from abuse and neglect
Article 34 – Protection from sexual exploitation
Article 35 – Protection from sale, trafficking and abduction
Individuality and service-user-centredness
Every service user is different, with different needs, personalities, attitudes, backgrounds.
Individualization is the acknowledgement and understanding of each service user’s unique qualities and needs.It is also very important to respect these differences even though they might be different to the mentor’s.
Acceptance is a quality by which the mentor perceives and deals with the service users as they really are, including their strengths and weaknesses, qualities, positive and negative feelings, constructive and destructive attitudes and behaviour, maintaining all the while a sense of the service users’ innate dignity and personal worth. Acceptance does not mean approval of deviant attitudes or behaviour but it is an acknowledgement of the realities of the situation being presented. Acceptance aids the mentor in understanding the service users’ problems or distress realistically and therefore renders support more effective. It also helps service users to present their needs without having to resort to defence or justification of their actions or behaviour.
Non-Judgment & Discrimination
The attitudes involved in non-judgemental listening are acceptance, genuineness and empathy.
Acceptance is all about respecting the service user’s feelings, experiences and values, even though they may be different from the professional.
Genuineness is about making the service user feel accepted regardless of their values.
Empathy is the ability to demonstrate to the person that you truly listen to what they are saying and feeling.
The principle of service user self-determination is the practical recognition of the right and need of service users to be free in making their own choices and decisions whilst keeping in mind that when the service users are still minors, it is the parents or their legal guardians who are still responsible for them. The mentor has a corresponding duty to respect that right and stimulate the potential for self-determination by providing details of available resources in the community and by focusing on traits of character manifested by service users which could be harnessed to this end.
Privacy, Anonymity & Confidentiality
When using the service, users have the right to remain anonymous; i.e. do not reveal their identity. Users need to choose a nickname and an emotion upon logging in to safeguard anonymity. Anonymity might help service users to open up more easily, do not feel judged and decrease the feeling of shame when talking about their life situations.
However, in high-risk or crisis situations like domestic violence, child abuse, suicide ideations, and homelessness, mentors are to encourage service users to provide their personal information for them to contact emergency services or other services as deemed necessary.
Service users have the right to confidentiality, although this right is not absolute. Confidentiality is the non-disclosure of information revealed by the service users disclosed in the services. This also applies if the service user is providing information with regard to another person. Confidentiality is a basic right of the service user. It is an ethical obligation of the mentor and is necessary for effective service. This means that certain information that may endanger the service user’s own life or the life of another may have to be revealed to the right professionals for the safety or security of the person involved. Furthermore, information may be disclosed if it is legally bound to be disclosed or if disclosure is necessary in order to co-operate with the police.
Transparency & Accountability
Controlled emotional involvement is the mentor’s sensitivity to the service users’ feelings and understanding of their meaning leading to a purposeful and appropriate response. It is also important for the mentor to know their boundaries of involvement in the role of the helping profession so as not to over involve him/herself in the emotional and personal life of the service user.